Refund Policy
Refund Policy for Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card Transactions
Effective Date: October 1, 2023
Thank you for choosing Yasmin Store and Flour Mills for your grocery needs. We understand that you may have specific concerns regarding refunds for transactions made through Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card payments. This policy outlines the procedures and guidelines for refund requests related to these payment methods to ensure fairness and transparency.
1. Eligibility for Refunds:
We are committed to addressing your concerns and providing refunds for Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card transactions in the following situations:
1.1 Product Quality Issues:
If you receive a product that is damaged, spoiled, or does not meet the quality standards we promised, you may be eligible for a refund. Please follow the refund request process outlined below.
1.2 Incorrect Product Delivery:
If we deliver the wrong product or quantity of a product, please notify us immediately. We will arrange for a refund or replacement as per your preference.
2. Refund Request Process:
2.1 Contact Customer Support:
To request a refund, please contact our customer support team at info@yasminstoreonline.com or 0596483511 within 2 days of receiving the product. Provide your order details, reason for the refund, and any relevant evidence such as photos if applicable.
2.2 Verification and Approval:
Our team will review your refund request and may request additional information if necessary. We aim to process your refund request within 03 business days upon verification.
2.3 Refund Method:
Refunds for bank transfer, credit card, and debit card transactions will be processed using the same payment method used for the original purchase. If this is not possible, we will work with you to determine an alternative refund method.
3. Customer Responsibility:
We request our customers to carefully review their orders upon delivery and promptly report any issues. Failure to do so may affect your eligibility for a refund.
4. Government Regulations:
Our refund policy for Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card Transactions complies with all relevant government regulations in Jeddah and Saudi Arabia. We reserve the right to amend this policy as required to adhere to any changes in local laws and regulations.
5. Contact Information:
If you have any questions or concerns regarding our refund policy for Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card Transactions, please contact us at info@yasminstoreonline.com or 0596483511.
We appreciate your business and are dedicated to ensuring your satisfaction. Your feedback is valuable to us and helps us improve our services.
Yasmin Store and Flour Mills
Address: 2293, Odabah st, Aziziyah Dist. Jeddah, Saudi Arabia
https://yasminstoreonline.com/
info@yasminstoreonline.com or 0596483511
Effective Date: October 1, 2023
Thank you for choosing Yasmin Store and Flour Mills for your grocery needs. We understand that you may have specific concerns regarding refunds for transactions made through Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card payments. This policy outlines the procedures and guidelines for refund requests related to these payment methods to ensure fairness and transparency.
1. Eligibility for Refunds:
We are committed to addressing your concerns and providing refunds for Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card transactions in the following situations:
1.1 Product Quality Issues:
If you receive a product that is damaged, spoiled, or does not meet the quality standards we promised, you may be eligible for a refund. Please follow the refund request process outlined below.
1.2 Incorrect Product Delivery:
If we deliver the wrong product or quantity of a product, please notify us immediately. We will arrange for a refund or replacement as per your preference.
2. Refund Request Process:
2.1 Contact Customer Support:
To request a refund, please contact our customer support team at info@yasminstoreonline.com or 0596483511 within 2 days of receiving the product. Provide your order details, reason for the refund, and any relevant evidence such as photos if applicable.
2.2 Verification and Approval:
Our team will review your refund request and may request additional information if necessary. We aim to process your refund request within 03 business days upon verification.
2.3 Refund Method:
Refunds for bank transfer, credit card, and debit card transactions will be processed using the same payment method used for the original purchase. If this is not possible, we will work with you to determine an alternative refund method.
3. Customer Responsibility:
We request our customers to carefully review their orders upon delivery and promptly report any issues. Failure to do so may affect your eligibility for a refund.
4. Government Regulations:
Our refund policy for Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card Transactions complies with all relevant government regulations in Jeddah and Saudi Arabia. We reserve the right to amend this policy as required to adhere to any changes in local laws and regulations.
5. Contact Information:
If you have any questions or concerns regarding our refund policy for Cash on Delivery (COD) or Bank Transfer or Debit or Credit Card Transactions, please contact us at info@yasminstoreonline.com or 0596483511.
We appreciate your business and are dedicated to ensuring your satisfaction. Your feedback is valuable to us and helps us improve our services.
Yasmin Store and Flour Mills
Address: 2293, Odabah st, Aziziyah Dist. Jeddah, Saudi Arabia
https://yasminstoreonline.com/
info@yasminstoreonline.com or 0596483511
Our store
Yasmin Store and Flour Mills
Address: 2293, Odabah st, Aziziyah Dist. Jeddah, Saudi Arabia
Contact #: +966 564241535
Email: info@yasminstore.com
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